Wednesday 29 February 2012

SQL Server Patching Error message : "This installation is forbidden by system policy. Contact your system administrator."


Error message :
 

Info 1625.This installation is forbidden by system policy.  Contact your system administrator.
f:\948292ea6c815ff61807b43e22\setup\sqlncli.msi
MSI (s) (A4:F4) [07:00:06:983]: User policy value 'DisableRollback' is 0
MSI (s) (A4:F4) [07:00:06:983]: Machine policy value 'DisableRollback' is 0
MSI (s) (A4:F4) [07:00:06:983]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (A4:F4) [07:00:06:983]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (A4:F4) [07:00:06:983]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (A4:F4) [07:00:06:983]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (A4:F4) [07:00:06:983]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (A4:F4) [07:00:06:983]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1



Cause : This error message occuring due to "security policy issue on this server." Policy not allowing sql server to install the windows installer.




Resoultion : Change the registry key like below to resolve this patching issue.

In this case you need modify the registry key : HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer and modify the value of the key DisableMSI from 2 to 0
Don’t forget to set it back to 2 after the install


Info 1625.This installation is forbidden by system policy.  Contact your system administrator.”

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